ESKHosting

Privacy Policy

This Privacy Policy explains how ESK Hosting ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website and services, regardless of where you are located. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Account Information: Name, email address, billing address, payment details, and account credentials when you sign up for our services.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, device information, and pages visited.
  • Support Communications: Any information you provide when contacting our support team via email, live chat, or ticket system.
  • Cookies and Tracking: Data collected via cookies and similar technologies (see Section 8).

2. Legal Bases for Processing (GDPR/UK GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal bases:

  • To perform our contract with you (e.g., to provide hosting services).
  • With your consent (e.g., for marketing communications or cookies, where required).
  • For our legitimate interests (e.g., to improve our services, prevent fraud, ensure security), unless overridden by your rights.
  • To comply with legal obligations.

3. How We Use Your Information

  • To provide, operate, and maintain our hosting services.
  • To process transactions and send you related information, including confirmations and invoices.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To improve our website, services, and user experience.
  • To detect, prevent, and address technical issues or fraudulent activity.
  • To comply with legal obligations and enforce our terms and policies.
  • For marketing purposes, with your consent where required.

4. How We Share Your Information

  • With service providers and partners who help us deliver our services (e.g., payment processors, analytics, live chat, email delivery).
  • With authorities or third parties when required by law or to protect our rights.
  • With your consent or at your direction.
  • In connection with a business transfer (e.g., merger, acquisition, sale of assets).

5. International Data Transfers

We are based in the United States and may transfer your information to countries outside your own, including the US and other countries that may not have the same data protection laws as your jurisdiction. Where required by law, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect your information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of information and the purpose for which it was collected.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to certain exceptions.
  • Restriction: Request restriction of processing in certain circumstances.
  • Objection: Object to processing based on our legitimate interests or for direct marketing.
  • Portability: Request a copy of your data in a portable format.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Opt-Out (CCPA/CPRA): California residents may opt out of the sale or sharing of personal information. We do not sell your personal information, but you may contact us to exercise your rights.
  • Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise your rights, please contact us at support@eskhosting.com. We may need to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content and advertising. Where required by law, we obtain your consent before placing cookies on your device. You can control cookies through your browser settings or cookie consent tools. For more information, see our Cookie Policy.

9. Third-Party Services

We may use third-party services (such as payment processors, analytics providers, and live chat support) that collect, use, and share information according to their own privacy policies. We encourage you to review their policies for more information.

10. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Effective Date: 7/15/2025