Contact Us

Have questions? Need help? Our expert support team is here to assist you with any hosting-related questions or concerns.

Get in Touch

Choose the best way to reach us. We're here to help 24/7.

Email Support

Get help via email

support@eskhosting.com
Response within 2 hours

Live Chat

Instant chat support

Start Chat
Average response: 2 minutes

Office Information

Main Office

212 N. 2nd St. STE 100, Richmond, KY 40475

Mon-Fri: 9AM-6PM EST

Support Hours

24/7 Technical Support

Always available for urgent issues

Frequently Asked Questions

What are your support hours?

We provide 24/7 technical support for all hosting-related issues. Our sales team is available Monday through Friday, 9 AM to 6 PM EST at our Richmond, KY office.

How quickly do you respond to support requests?

Live chat support typically responds within 2 minutes. Email support requests are usually answered within 2 hours during business hours.

What types of issues can you help with?

We can help with all hosting-related issues including website setup, domain management, email configuration, SSL certificates, performance optimization, and technical troubleshooting.

Can you help me choose the right hosting plan?

Absolutely! Our expert team can help you choose the perfect hosting solution based on your website needs, traffic expectations, and budget. Contact us via email or live chat for personalized recommendations.

Do you offer migration assistance?

Yes, we provide free website migration services for new customers. Our team will help you move your website from your current hosting provider to ESK Hosting with minimal downtime.

What information should I provide when contacting support?

Please include your domain name, hosting plan details, and a clear description of the issue you're experiencing. Screenshots or error messages are also helpful for faster resolution.