Eskhosting has developed and strictly adheres to the following refund policy for web hosting services.
Refund policy includes the number of guarantees, such as 30-days money back guarantee and any-time money back guarantee.
We appreciate the fact that you have chosen us as your web hosting provider and value you as our customer.
If we do not meet your requirements or you have other reasons, you are free to cancel the web hosting account with us, and you will receive a refund according to the following terms.
If you are within first 30 days of your web hosting contract we will return you 100% of money you have paid for web hosting.
If more than 30 days have passed since your web hosting account was established our any-time guarantee will apply. The terms of this option are that you will receive a refund of the unused prepaid portion. The account balance will be calculated on a daily basis. You can easily view your web hosting account balance by using the user control panel that we provide you. The amount of the refund will be equal to the account balance in your account on the day the cancellation is effective.
This refund policy will apply to all web hosting packages regardless of the currency used for payment or the billing period chosen.
All requests for account cancellation must be submitted in writing. It will be necessary for the customer to provide the real reason for canceling the account. At this time Eskhosting's customer care team will attempt to respond to the customers needs in a positive way in order to meet the requirements, and needs of the customer in order to correct any issues and satisfy the customer.
Please note that if you have more than one web hosting account with us and only cancel one of the them, the refunded amount can not be transferred to any other of your web hosting accounts that you have with Eskhosting.
If you have requested a refund, but still have unpaid over usage fees due, you will be financial responsible to pay for the excess traffic used over the amount allocated to you by your web hosting plan.
The refund fees should be transferred within 5 business days after receipt of cancellation request. Refund shall be given in the currency you have chosen at the moment of ordering web hosting account.
The refund policy does not cover:
Fees for traffic over usage paid according to web hosting Terms of Services
Domain name registration, domain name registration transfer to Eskhosting, Whois privacy service fees and domain name renewal charges are not refundable once 24 hours from the moment of registration or renewal have passed (due to ICANN policy and regulations). The domain name is being registered on your name and you are the only owner of the domain name.
Attention: domain name registration in .ru and .su domain zones are not refundable at all due to the policy of Regtime (webnames.ru) of which Eskhosting acts as authorized reseller of the domain name registration.
Eskhosting reserves the right to modify the present refund policy at any time without any prior notice to you. It is your sole responsibility to check website for any changes and modifications to the present refund policy.