Eskhosting proudly offers a number of guarantees designed to provide you with the best services possible and giving you confidence in the web hosting services you receive. We will provide you with outstanding service and you will be making the right decision by allowing us to host and service your website. The following guarantees are in effect for all of your web hosting accounts from the moment when it is activated.
We offer you a 30-day unconditional money back guarantee. If our Service does not meet your needs we will upon your written request return all money you have paid for our service, including the set-up fee. This is done to minimize your risk and give you confidence in establishing an account with us. Our Service can be ordered with full confidence and at zero-risk!
Eskhosting guarantees that your web site will be up and running at least 99% of the time during the period you subscribed to and your web site is located on our servers. This guarantee includes network uptime, web server uptime and service uptime.* If Eskhosting fails to meet its obligations on uptime guarantee you are welcome to request free credits equivalent to one month of free hosting added to your account.
Eskhosting technical support team is ready to meet your needs and answer questions. We know the value of exceptional support and appreciate your business. Thus we guarantee that each of your enquiries will be evaluated and answered within a business day! Our support services team consists of highly qualified and competent professionals who have extensive experience in web hosting services. The Technical Support options available to you are: live chat, ticket system or via telephone to talk directly to a customer support. Eskhosting is dedicated to providing a beneficial SERVICE to your business that will enable it to expand, reach new markets, and enhance profitability.
Eskhosting guarantees that for the period of the contract the monthly fees will not increase. Immediately after the order-process is completed the price you have paid for the web hosting account is frozen and it cannot increase for the existing user with the existing service plan.
You are free to terminate your account at anytime during the life of the contract by providing a written request. Consequently, a subscriber may request a full refund for unused monthly fees and to-date prepaid fees, less any additional over-usage charges. This is your money and we respect your choice! If we fail to meet the conditions of any of the above stated guarantees please feel free to request credits to be added to your account. We will consider each request on an individual basis.
The note *
However it does not cover any areas where Eskhosting has no direct influence such as backbone provider failures, fiber-optic mail lines cuts, DNS or Registrar issues with User`s domain name, routing issues between User location and Eskhosting. The uptime guarantee is also not applicable if the service interruption was caused by any external issues such as Acts of God, Wars or any other natural or unnatural events that was beyond of control of Eskhosting.