FAQ

FAQ

In this section we have gathered frequently asked questions from our valued customers.
Please read them through. They should answer some of your questions about features of our plans as well.
If you did not find answer to your specific question, please do not hesitate to contact us via any support channel (chat/e-mail/phone) at any day and at any point of time.
We are always at your help and at your service!

Billing

	What payment methods does Eskhosting accept?
	What billing periods are available for web hosting account?
	Are there any hidden charges or setup fee?
	Can I pay on a monthly basis?
	What if my hosting plan expires? Do you renew web hosting plans automatically?
	How do I renew my domain name registration?
	How do I get a refund?
	What money-back guarantees do you provide?
	Can I upgrade/downgrade my hosting account at any time?
	Can I change billing period for my hosting account?
	How can I check all my billing transactions?
	I need official invoice for the services that I have ordered from you. May you provide me with it?
	Which web hosting plan is right for me?

General

	What is your legal address?
	How long have you been in business?
	Where the servers are physically located?
	What are the nameservers that my domain should point to?
	How long does it take for my account to be activated?
	Do you offer any affiliate program? How can I earn with you?
	Do you allow adult sites?
	Do I get a control panel to manage my hosting account? What control panel do you use?
	What are the channels for 24/7/365 technical support?
	Do all plans offer static dedicated IP addresses?
	Do you host all type of domains?
	Do you make every-day backups?

Affiliate

	What is affiliate program?
	What are the benefits of Eskhosting affiliate program?
	How do I become Eskhosting affiliate?
	Should I be Eskhosting customer to become Eskhosting affiliate?
	How do you track affiliate transactions?
	How much can I earn?
	When and how often I will be paid?
	What are the payment methods for the affiliates?
	If I am Eskhosting customer, can I use commissions for renewing hosting service or domain name registration?
	I have any further questions or would like to know about my status as an affiliate? Who do I contact?

Technical

	Supported functionality
	FTP sub accounts
	File manager
	E-commerce solutions
	Backup functionality
	SSL manager
	What is directory password protection? Can I protect certain directory with a password?
	Custom error pages
	Web site statistics. Raw access logs. Error logs
	Redirect URL
	FrontPage extensions
	Search engine submission
	CGI Center
	CronJobs
	Index manager.
	Apache handler
	On-line communities

Control panel

	What control panel do you provide?
	How can I get cPanel user guide manual?
	How can I access my control panel to manage my account?

My account

	What if I didn`t find any web hosting plan that suits my needs? Are there any custom plans availabe?
	What is traffic limit?
	What happens if I exceed traffic limit?
	What is disk space?

Domains and nameservers

	What is domain name?
	How long does it take to register domain?
	What is DNS?
	How can I transfer domain name to your name servers?
	What are your nameservers?
	What is domainanme registration period?
	What TLDs (top level domains) can I register through you?
	What is Whois privacy service? Can I order Whois privacy?
	Who is the owner of the domain if I register domain through you?
	What is sub domain?
	How many domains/sub domains I may add to my hosting account?
	Do you accept domain name registration tranfer?

E-mail

	What is POP3? How many POP3 accounts I can create?
	What is SMTP?
	What is IMAP?
	What is e-mail auto responder? How many e-mail auto responders may I create?
	What is mail forward? How many mail forwards I may create?
	Mailing list
	Default mail address
	What is spam? Do you filter spam?
	Do you check mails with the object to virus?
	Do you provide webmail? How can I access webmail system?
	Custom MX Record

Website Security tools

	Can I deny a certain IP from accessing my website?
	Do you provide hotlink protection?
	Do you provide Leech Protection?

Database hosting

	MySQL
	PostgreSQL
	Managing databases

Register domains: (order whois privacy service)	com	net	org	mobi	biz	info	uk	eu	de	fr	it	and others

Cpanel	Fantastico	RHEL	Apache	Sendmail	MySQL	PhpMyAdmin	PostgreSQL	PHP	Perl	CGI	Java	SSL

Oscommerce	Interchange	Agora

M. & S. & P. GLOBAL LIMITED
DBA: Eskhosting
Official address:
Strovolos 2, Ionias 14
Nicosia, 2038

WMID: 821124268962

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